Hajia Fatima Aliko Dangote, the Group Executive Director of Commercial Operations at Dangote Industries Limited (DIL), extended commendations to the Lagos State Consumer Protection Agency (LASCOPA) for the seamless organization of the 2024 World Consumer Rights Day. During the event, she emphasized the significance of consumers having access to accurate, transparent, and easily understandable information regarding products and services.
In her address, Fatima Aliko Dangote stressed the importance of upholding consumer rights in the era of artificial intelligence, where misinformation about products and services abounds. She underscored the necessity for businesses to adopt ethical practices prioritizing consumer well-being and advocated for educational initiatives empowering consumers to navigate the complexities of the modern marketplace.
Emphasizing DIL’s commitment to consumer rights, she highlighted the company’s adherence to safety standards across its product range, ensuring consumer safety and satisfaction. She urged manufacturers to uphold fundamental consumer rights such as safety, information, choice, redress, and a healthy environment.
Fatima Aliko Dangote called for robust regulatory frameworks to safeguard consumer rights globally and emphasized the importance of collective action from stakeholders to address emerging challenges in the sector.
Reflecting on the core values of fairness, transparency, and empowerment in the marketplace, she emphasized consumers’ pivotal role in demanding quality, safety, and ethical practices from businesses and governments. She acknowledged the establishment of regulatory bodies such as the Federal Competition and Consumer Protection Commission (FCCPC) to educate consumers and provide mechanisms for grievance resolution.
Dangote Industries’ commitment to consumer satisfaction was further demonstrated through the establishment of a Customer Care Centre dedicated to addressing consumer needs and feedback promptly and effectively.
In conclusion, Fatima reiterated the importance of providing consumers with accurate information and called for concerted efforts to ensure consumer rights are upheld in an ever-evolving marketplace.
By Augustine Idoje
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