First City Monument Bank (FCMB) continues to solidify its reputation for outstanding customer service, as Executive Management, led by the Managing Director, Mrs. Yemisi Edun, took a hands-on approach during the 2024 Customer Service Week celebration last week.
Engaging directly with customers, Mrs. Edun listened to their concerns and feedback, reaffirming the bank’s commitment to exceptional service delivery.
“This direct engagement helps us understand and address customer concerns,” Mrs. Edun noted. This customer-first approach is embedded in FCMB’s culture, ensuring that the bank remains responsive to the evolving needs of its clientele.
In addition to Mrs. Edun’s frontline participation, FCMB introduced several customer-centric initiatives throughout the week. These included a special outreach to valued customers, exclusive treats for children with kiddie accounts, and a 10% bonus on airtime purchases made through the bank’s USSD and mobile platforms. These initiatives underscore FCMB’s dedication to enhancing the customer experience.
The bank’s continuous investment in customer satisfaction and personalized services positions it as a leader in Nigeria’s financial sector. By actively seeking and acting on customer feedback, First City Monument Bankis driving improvements that foster loyalty and trust.
For more updates, visit fasnewsng.com.
By Lekan Olofinsusi
Newtoki I like the efforts you have put in this, regards for all the great content.